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Improvements can take place [in products] through natural evolution as long as each previous design is studied and the craftsperson is willing to be flexible. The bad features have to be identified. The folk artists change the bad features and keep the good ones unchanged. If a change makes matters worse, well, it just gets changed again on the next go-around. Eventually the bad features get modified into good ones, while the good ones are kept. The technical term for this process is hill-climbing, analogous to climbing a hill in the dark. Move your foot in one direction. If it is downhill, try another direction. If the direction is uphill, take one step. Keep doing this until you have reached a point where all steps would be downhill; then you are at the top of the hill—or at least at a local peak.

from The Design Of Everyday Things
by Donald A. Norman
#580
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Created 10/Sep/06.
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